FAQ's

Payment

Q: What payment methods do you accept?
A: We only accept PayPal. 

Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information. For more details, please refer to our Privacy Policy.

Products

Q: Will you restock sold-out items?
A: Some of our items are limited edition and may not be restocked. For updates on restocks, please sign up for our newsletter or follow us on social media.

Returns and Exchanges

Q: What is your return policy?
A: Our return policy lasts 30 days. Items must be unused, in the same condition that you received them, and in the original packaging. For more details, please refer to our Return Policy.

Q: How do I return an item?
A: To start a return, please contact our customer service at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to return your items.

Q: When will I receive my refund?
A: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping

Q: Do you ship internationally?
A: Currently, we do not offer international shipping. We are working on expanding our shipping services and hope to offer international shipping soon. Please check back for updates.

Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Ordering

Q: Can I change or cancel my order?
A: Once an order is placed, it cannot be modified. If you need to cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request.